LEGAL REFERENCE

How We Keep Your Account Safe

Your privacy is the foundation of your account on 2k13. We collect only what's needed to verify your identity, process your withdrawals through JazzCash, Easypaisa, SadaPay and Raast...

Encryption on all transactionsJazzCash, Easypaisa, SadaPay, Raast secureAccount access only by youThird-party data never sold
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2k13 How We Keep Your Account Safe

What Information We Collect & Why

When you open an account on 2k13, we ask for your name, email, phone number and national ID to comply with local regulations in supported regions. During gameplay, we record your deposit and withdrawal activity, game history, and device information so we can process your payments through JazzCash, Easypaisa, SadaPay and Raast without delays. We do not share this data with marketing

partners or sell it to third parties. Your payment method details are encrypted and never stored in plain text on our servers. If you contact our support team, we keep those conversation records only to resolve your account issues. This privacy framework applies to all 2k13 users where local law permits.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PRIVACY QUESTIONS

Contact Our Data & Security Team

Team online

Email Support

Write to our privacy team at [email protected] with questions about how your data is stored, accessed or deleted. Responses arrive within 24 hours on weekdays.

Live Chat

Open live chat from your account dashboard to ask about your payment records, profile visibility or data export requests. Available 10 AM–10 PM Pakistan Standard Time.

Account Settings

Review what we've collected about you in the Privacy section of your account settings. You can update your contact information, view login history and manage preferences there.

DATA INTEGRITY

How We Verify & Protect Your Information

Encryption Standard

All data moving between your device and our servers uses TLS 1.3 encryption, the same standard used by banks. Your payment details never travel unencrypted across the internet.

Database Security

We store encrypted copies of your account details in isolated, firewalled databases. Access is logged and monitored. Only authorised staff can view any profile data, and only when needed.

Payment Verification

Every JazzCash, Easypaisa, SadaPay and Raast transaction is verified against your registered account details before processing. Mismatches trigger manual review by our payments team.

Session Management

Your login session expires after 30 minutes of inactivity. Simultaneous logins from different devices are not permitted. You control all active sessions from your account dashboard.

Audit Trails

We keep logs of every login, deposit, withdrawal and profile change. These records help us detect unusual activity and help you verify your account history.

Breach Response

If we discover unauthorised access to your account, we notify you by email and SMS immediately. We'll help you reset credentials and review transactions to flag fraudulent activity.

Our Privacy Approach Across All Platforms

Desktop Website
Full privacy controls and data export available from settings. Withdrawal histories visible for 24 months. Supports all payment methods including JazzCash and Easypaisa.
Mobile App
Same encryption and session security as the web platform. Biometric login (fingerprint, face) adds an extra layer of protection beyond your password.
Live Chat Support
Conversations are encrypted and stored separately from your main profile. You can request deletion of any chat transcript at any time.
Payment Records
All JazzCash, Easypaisa, SadaPay and Raast transaction details are retained for 7 years to comply with financial regulations in Pakistan.
Third-Party Integrations
We only share minimal data with payment processors and your bank—never your gaming history or account balance. Each partner signs a confidentiality agreement.
Withdrawal & Refund Data
Every rupee you withdraw is linked to your verified identity and tracked separately. We flag unusual patterns to prevent fraud on both ends of the transaction.
Account Deletion
You can request permanent account closure. Personally identifiable information is anonymised after 90 days, though transaction records remain for financial compliance.
POLICY COMMITMENTS

What Sets Our Privacy Approach Apart

No Marketing Sharing We never sell your email, phone or name to advertisers...
Transparent Data Use Every time we access your account data—whether to process a...
Pakistan-Compliant We follow local data-protection guidelines and payment regulations for Pakistan...
Rapid Response If you report a privacy concern or suspect unauthorised access...
Easy Data Export Request a complete copy of your personal data and gaming...
Password & Credential Control Change your password, recovery email and two-factor settings whenever you...

Frequently Asked About Your Data

No. We store only your account number and registered name with JazzCash, Easypaisa, SadaPay or Raast. We never store your payment app password or PIN. The payment processor verifies your identity separately, and we confirm the transaction on our end.

Yes. You can request account closure anytime from your settings. Your personally identifiable information (name, email, phone) is anonymised within 90 days. Transaction records for your withdrawals are kept for 7 years for financial compliance, but are not linked to your name.

Only you and our payments team can view it. Support staff can see transaction dates and amounts if needed to resolve a dispute, but never the full banking details. Your live-play history is visible only to you and authorised security staff reviewing fraud alerts.

If your login credentials are compromised, we can reset them via SMS to your registered number or by verifying your national ID. We also flag suspicious logins. If someone tries to open an account with your ID, our verification team will reject it because national IDs are unique.

No. Your account is isolated to 2k13. We do not share game history, betting data, contact details or payment information with any other platform. We only share the minimum necessary with payment processors to complete your JazzCash, Easypaisa, SadaPay or Raast transaction.

Chat logs are stored for 12 months and are encrypted. You can request deletion of any conversation anytime. We keep them only to provide continuity if you need follow-up help with your account or a dispute.

You can disable most notifications in your account settings, except security alerts like login confirmations or withdrawal verifications. These must stay on to protect your account. You can adjust frequency and content of other notifications as you prefer.